Refund and Cancellation Policy

Now: the registration stage

Online subscription payments are not yet open. At this stage:

• Registering your interest is free.
• No payment is collected and no billing details are requested.
• No paid subscription is created, so there is nothing to cancel and nothing to refund.
• If you change your mind, you can ask us to remove your registration information at any time via the Contact page, and we will delete it.

Later: the paid subscription stage

When paid subscriptions open, the Service will be a monthly subscription with no fixed-term contract. The commitments below are confirmed now; the remaining operational details will be added to this page before the first subscription is charged:

• You will be able to cancel at any time — “cancel anytime” means no fixed term, no cancellation fee, and no obligation to give a reason.
• The exact cancellation method (for example, self-service in the customer platform or a written request to support) will be published here before payments open, and cancelling will never be harder than subscribing.
• What happens to the remainder of a paid month after cancellation, and how duplicate or incorrect charges and failed payments are handled, will be published here at the same time, together with refund-request contact details and processing timelines.

We deliberately do not publish refund rules that have not been finalised. This page will be completed and versioned before any payment is collected.

Questions

If anything here is unclear, ask us via the Contact page before registering.